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Director of Client Experience

About Us:

Creative Lighthouse Inc. is a dynamic and innovative company dedicated to shining a light on creativity and inspiring innovation across industries. As part of our team, you will be joining a mission-driven organization focused on making a meaningful difference to brands, businesses, and people.

At Creative Lighthouse Inc., we are passionate about helping our clients create impactful brands by reimagining valuable experiences. Our smart thinking around enhancing consumer interactions means we deliver more measurable, meaningful moments between brands and people. We call this Creative Experiences; thinking about how we connect consumers to the right content in the right context. We provide clients with meaningful, strategic leadership which spans media planning and buying, data analysis and activation, creative content development, direct response, and performance marketing.

Creative Lighthouse Inc. has an immediate position available for a Director, Client Experience in the Toronto office.

Job Description:

As a Director, Client Experience, you are responsible for the day-to-day leadership of client deliverables and business direction. You are expected to lead your clients’ line of business, championing meaningful media with your clients and internal team. To be successful, you have a keen ability to develop strong partnerships across your industry from all agency departments, your clients, and media vendors. You are a collaborator who can develop and mentor your direct reports, as well as work closely with agency management.

Responsibilities include, but are not limited to:

  • Guide the development & execution of integrated media strategies and attend and strategically contribute to client planning meetings.

  • Assist in developing overall strategic media approach with all media disciplines (traditional, digital, trade, etc.) and present media strategies and recommendations to clients.

  • Analyze campaign performance data and communicate key outcomes to clients.

  • Oversee implementation processes with Managers, Planners, and Coordinators and manage day-to-day media team operations.

  • Stay on top of industry trends and new media opportunities, and foster innovative thinking in the media planning group.

  • Build trusting collaborative relationships with clients of all levels.

  • Maintain senior client and internal stakeholder relationships.

  • Stay on top of business and client concerns to head off issues early.

  • Accurately represent the client’s point of view, ultimately focused on doing the best work for the client’s business.

  • Monitor campaign performance, working with departments to track key metrics and adjusting approach to achieve desired outcomes.

Experience Requirements:

  • Minimum 7-10 years in a media buying, planning, or strategic marketing role, agency experience preferred.

  • Experience in media planning across all channels (print, broadcast, audio, digital, OOH).

  • Focus on performance media with a strong understanding of biddable channels.

  • Attention to detail and the ability to work in a team, collaborate with and influence others.

  • Excellent written and oral communication skills.

  • Confident in client-facing interactions and in delivering compelling presentations.

Education Requirements:

  • Post-secondary education in marketing, business, or a related field is an asset.

Our Perks:

At Creative Lighthouse Inc., our people come first which is why we offer a comprehensive total rewards package including:

  • Centralized Downtown Office

  • Hybrid Working Environment

  • Flexible Time Off Policy

  • Paid Parental Top-Up

  • RRSP Matching Plan

  • Physical & Mental Health Benefits

  • Dog-Friendly Office

  • Dedicated Culture Committee & Diversity ERGs

  • Growth Opportunities & Employer-Paid Professional Development

Equal Opportunity Employer:

No closed minds here – at Creative Lighthouse Inc., we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We do not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors. If you require accommodation during the interview process, please let us know.

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Director, Client Experience


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